Thank you for choosing Australian Black Limes for your shopping needs. We are committed to providing you with high-quality products and excellent service. Please read the following Returns and Delivery Policy carefully before making a purchase:

Delivery Policy:

1. Shipping Methods: We offer various shipping methods to cater to your needs. We currently use Australia Post or Pack & Send.
2. Shipping Charges: Shipping charges are based on a flat fee. This usually means we cover some of the shipping charges as postage can be unpredictable. Purchases over $100 on retail prices are shipped free.
3. Delivery Time: Delivery times may vary depending on your location and the chosen shipping method. We strive to process and ship orders as quickly as possible. Once your order is dispatched, you will receive a confirmation email with tracking information.
4. International Shipping: For international orders, please note that additional customs duties or taxes may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient.
5. Order Tracking: You can track your order using the provided tracking number. If you encounter any issues with tracking your order, please contact our customer support team for assistance.

Returns Policy:

1. Returns Eligibility: We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 7 days of receiving the product, for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Refund Process: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria. Upon approval, we will process your refund to the original method of payment. Please allow 7 business days for the refund to appear in your account.
4. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Once we receive your returned item, we will ship out the exchange item promptly.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

Contact Us: If you have any questions or concerns about our Returns and Delivery Policy, please don’t hesitate to contact our customer support team at order@australianblacklimes.com.au or call on 0439 821 095. We are here to assist you and ensure that your shopping experience enjoyable and hassle-free.

Thank you for shopping with us!

Australian Black Limes
e:office@australianblacklimes.com.au
ph: 0439 821 095 (Veronica)